Seat Time: 1.5hrs - Desc:

This course will introduce the learner to consumer lending fraud, including the various types of lending and mortgage fraud, how to prevent lending fraud and the red flags to be aware of. After completing this program the learner will understand:

• How to differentiate between the various types of lending fraud.
• The potential signs of fraud and how to prevent lending fraud.
• How to review loan documents for fraud.

Seat Time: 3.25hrs - Desc:

This course will introduce the learner to the skills and standards necessary to be a successful consumer lender. This course will familiarize the learner with the various aspects of consumer lending, including the types of consumer loan applications, the 5 C’s of credit and the tools associated with them, credit bureaus and their reports, and how to communicate loan decisions, among many other aspects. After completing this program the learner will understand:

• How to handle information in a way that ensures confidentiality.
• How credit scoring works.
• The institution’s consumer lending culture.

This course will provide an overview of Consumer Driven Healthcare Plans (CDHPs) and will detail the various types of plans that are offered. After completing this course, the learner will understand:

• How CDHPs function at the organization.
• How national legislation affects CDHPs.
• The four different types of CDHPs and how each is used.

This course will introduce the learner to the Community Reinvestment Act (CRA) by detailing the requirements of the Act. The learner will also understand the requirements of Regulation G and the necessity of record retention and performance tests. After completing this program, the learner will be able to:

• Understand the record-retention requirements and performance tests that institutions must undergo.
• Describe the Act’s purpose, disclosures, and the necessity of compliance.
• Understand the effect of the CRA record on applications.

Seat Time: 1.5hrs - Desc:

This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:

• Resolve bank issues by remembering the SERVICE technique.
• Effectively listen and respond to customer complaints.
• Find solutions by utilizing the CLEAR system.

Seat Time: 1.25hrs - Desc:

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

• Implement listening and phrasing skills using the LISTEN model.
• Communicate messages effectively and comprehensively.
• Delineate probing strategies in order to find out what customers are thinking and feeling.

Seat Time: 1.75hrs - Desc:

This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:

• Concisely and efficiently present organized information.
• Ask questions appropriately, and listen to the answers.
• Plan meetings and address rumors in the workplace.

Seat Time: 2hrs - Desc:

This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:

• Establish rapport and communicate more adeptly.
• Understand the 12 aspects of relationships so as to evaluate and influence them.
• Implement interpersonal communication skills.