This course will introduce the learner to the role of the Board of Directors and Senior Management in ensuring that the institution remains compliant with all aspects of the Bank Secrecy Act. The course will familiarize the learner with the Act itself, in addition to how, when, and why to file CTRs and SARs. The course will also discuss how to apply BSA requirements to other aspects of the institution’s operations. After completing this course, the learner will understand:

• How to complete and file a CTR and a SAR.
• How to maintain an effective Customer Identification Program (CIP).
• How the USA PATRIOT Act affects BSA requirements.

This course will introduce the learner to the requirements of the Bank Secrecy Act (BSA) and will offer detailed information regarding compliance with the BSA. The course will familiarize the learner with the Act itself, in addition to how, when, and why to file Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs). This course will also demonstrate how to apply BSA requirements to other aspects of the institution’s operations. After completing this course, the learner will understand:

• How to complete and file a CTR and a SAR.
• How to maintain an effective Customer Identification Program (CIP).
• How the USA PATRIOT Act affects BSA requirements.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:

• Effective brands and graphics.
• Customer-oriented brand awareness.
• Dispensing the brand.

Seat Time: 2hrs - Desc:

This course will introduce the learner to the role that security plays in keeping the branch, its customers, and employees safe. Learners will become familiar with theproper procedures for dual control, unlawful activities, frauds, and robberies, in addition to preparation practices for various emergencies. After completing this program the learner will understand:

• Effective security practices and procedures.
• Ways to identify cons and frauds.
• How to properly use bait money.

Seat Time: 2.75hrs - Desc:

This course will consider the sales skills necessary for branch managers. The learner will examine the sales compass, including identifying the need, building the relationship, advancing the sale, and more. After completing this program, the learner will be able to:

• Identify the need, build the relationship, and advance the sale.
• Customize solutions, propose values, and overcome objections.
• Close the sale and provide quality service.

Seat Time: 1.75hrs - Desc:

This course will examine the strengths and skills of a sales leader. The learner will begin to understand the importance of sales coaching and motivators. After completing this program, the learner will be able to:

• Implement various methods to motivate and encourage team members.
• Coach team members into improving sales outcomes and statistics.
• Utilize sales leader skills to the best of his/her ability.

Seat Time: 2hrs - Desc:

This course will discuss the “market focus” and how to analyze and segment a market. The learner will become acquainted with the process of setting goals, evaluating, adapting, and improving market value and wallet share. After completing this program, the learner will be able to:

• Make business contacts and personalize messages.
• Leave appropriate voicemails when working with phone prospects.
• Evaluate and increase market share.

Seat Time: 1.5hrs - Desc:

This course will familiarize the learner with the role and responsibilities of a branch manager, including performance tips and ideal attributes for successful branch managers. This course will emphasize the necessity of learning a bank’s history, vision, and values in order to facilitate the growth of the branch manager and his/her employees. Upon completing this program, the learner will be able to:

• Apply leadership and team-building skills and standards.
• Demonstrate specific skills and abilities necessary to the role of branch manager.
• Face difficult challenges and understand job expectations.