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  Name SKU Description Category Additional data
AML Requirements for Branch Managers

Seat Time: 2.25hrs - Desc:

This course will familiarize the learner with the crime of money laundering relative to his/her position as Branch Manager. This course will also provide a comprehensive overview of red flags and suspicious activity so that s/he may be able to recognize and report indicators. After completing this program, the learner will understand how to:

  • Recognize the red flags of money laundering.
  • Conduct Customer Due Diligence (CDD) practices and prevent money laundering at the organization.
  • Recognize the roles that agencies such as OFAC play with regard to creating effective AML guidelines for the organization.
Compliance & Regulatory
Credit Unions: Cash Handling Seat Time: 1hrs - Desc:

This course will introduce the learner to cash handling procedures at the credit union. The course will familiarize the learner with the proper procedures for receiving and paying cash and for managing the cash drawer. After completing this course, the learner will understand:

  • The best practices for ensuring accuracy when receiving cash from, or paying cash to, customers.
  • The appropriate methods for setting up the cash drawer at the beginning of each shift.
  • The safety guidelines for protecting the cash drawer.
Credit Unions
CU: Handling Different Types of Members Seat Time: 1.5hrs - Desc: Credit Unions
Credit Unions: Teller Introduction Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the integral position of teller at the credit union. The course will familiarize the learner with the other members of the credit union team, the skills that an efficient teller must possess, and the standards that all tellers must adhere to at the credit union. After completing this course, the learner will understand:

  • The credit unions vision and values.
  • The credit unions storied history and its continuing commitment to excellence.
  • How to succeed as a teller at the credit union.
Credit Unions
CU: Member Care for CSOs Seat Time: 3hrs - Desc:

This course will familiarize the learner with the proper procedures for servicing members as a CSO. The course will stress the importance of providing good service though the use of proper communication techniques and strategies for dealing with every type of member. After completing this course, the learner will understand:

  • The relationship between giving and getting respect with regard to member interactions.
  • How to gather information by asking the right questions.
  • How to provide satisfactory service to unreasonable members.
Credit Unions
Credit Unions: Member Handling System Seat Time: 2hrs - Desc:

This course will provide an overview of the best methods for greeting and communicating with members. The learner will become familiar with the appropriate interaction strategies and techniques that should be used to make members feel comfortable and at ease when visiting the credit union. After completing this program, the learner will be able to:

  • Listen to, understand, and address member needs.
  • Determine document accuracy and properly identify members.
  • Finish the transaction efficiently and thank the member.
Credit Unions
Credit Unions: Coin and Currency Seat Time: 1hrs - Desc:

This course will provide the learner with a comprehensive overview of the types of U.S coins and currency that s/he will encounter when handling money at the credit union. The learner will be able to identify and understand the importance of the individual features that appear on U.S. coins and banknotes. After completing this course, the learner will be able to:

  • Detect damaged, mutilated, and counterfeit coins and currency.
  • Follow the appropriate procedures for handling currency at the organization.
  • Understand the security features of U.S. banknotes and recognize their importance in protecting the credit union and its members from money laundering and counterfeiting.
Credit Unions
Credit Unions Handling Different Types of Members Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the various ways in which s/he will interact with the credit union’s members on a daily basis. The course will familiarize the learner with the different types of members that s/he will come into contact with while working at the credit union. After completing this course, the learner will understand:

  • What the CLEAR system is and how it should be used to best serve all members.
  • How to identify and handle problem members and problem situations.
  • How to best help senior members and members with special needs.
Credit Unions