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Seat Time: 2hrs - Desc:

This course will introduce the learner to the basic skills that are necessary in becoming a successful member of the institution’s Collections Department. The course will familiarize the learner with the various guidelines and strategies that make for timely and efficient collections. Upon the successful completion of this course, the learner will have a solid understanding of the following:

  • What delinquency is.
  • The various products offered by the institution and how they can affect the collections process.
  • How to make telephone calls to customers regarding collections.

Seat Time: 0.75hrs - Desc:

This course will explore branch security, citing statistics and detailing all aspects of security. The learner will be exposed to breaches in security and how to react. After completing this program, the learner will be able to:

  • Utilize preventative measures against security breaches at the branch.
  • Adhere to security precautions and other measures.
  • Comply with laws and regulations to enhance the safety and security of employees, customers, information, and assets.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the history of banking around the world, accompanied by an instructional video to bolster the learner’s understanding of eachconcept. Additionally, the course will educate the learner on how a bank’ experience, size, and future outlook help determine the learner’s role in the bank. After completing this program, the learner will understand:

  • The general ways in which a bank makes money.
  • Information on the layout of the interior of the bank, with details on the teller and platform areas, ATMs, vault services, and more.
  • The vision and value of banks.

Seat Time: 1hrs - Desc:

This course will introduce the learner to financial statements to better his/her understanding of the process of auditing and methods of accounting. Additionally, the course will teach the learner about the various types of accepted accounting methods used by companies, the methods of inventory valuation, and the decision to lease or own so the learner is prepared to determine accounting decisions. After completing this program, the learner will understand:

  • Interpreting balance sheets.
  • Determining asset quality.
  • Income statements and their importance in determining a company's creditworthiness.

Seat Time: 2.25hrs - Desc:

This course will provide a general overview of the various organizations that make up the international Anti-Money Laundering (AML) collective. This course, which takes a look at organizations such as the Office of Foreign Assets Control (OFAC), the Financial Action Task Force (FATF), and the Gulf Cooperation Council (GCC), will familiarize the learner with the many efforts made by the global community to combat money laundering and terrorist financing. Upon completion of this course, the learner will be able to:

  • Understand the purpose of several international AML organizations.
  • Name several laws and directives that govern the global financial community.
  • Better serve in his/her role as an AML professional.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:

  • Collections Planning Tools
  • Bad Debt Warning Signals
  • Best Practices

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to effective sales skills. The course will familiarize the learner with maintaining sales professionalism and increasing sales. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • Cultivating new client relationships.
  • The Cycle of sales.
  • Goal-setting strategies and the “SPIRIT” model.

Seat Time: 2hrs - Desc:

This course will introduce the learner to the necessity of information security on the job. The learner will understand the physical security requirements of an organization, plus the intangible requirements such as Internet, email, password, and fax security. After completing this program, the learner will be able to:

  • Implement best practices for recognizing and reacting to security breaches.
  • Follow appropriate preventative procedures.
  • Understand information security in terms of branch security, social networking, fax machines, Internet, and email.