Seat Time: 2.5hrs - Desc:
This course will introduce the learner to the notion of discrimination in particular to the workplace. This course will also provide an overview of different types of discrimination, federal and state laws surrounding discrimination, and best practices for supervisors. After completing this program, the learner will be able to:
- Adhere to best practices for recruitment, hiring, promotions, and conditions of employment.
- Understand the benefits and consequences of EEO in reference to discrimination.
- Adhere to federal and state laws surrounding a fair and respectful workplace.
Seat Time: 1.5hrs - Desc:
This course will discuss disaster prevention and mitigation planning. The learner will be presented with situations in which technology, power, or other power and information sources fail, as well as the impact such situations have. After completing this program, the learner will be able to:
- Implement preventative measures against computer crashes, power outages, and other emergency situations.
- Function as part of a team in the event of an emergency situation.
- Conduct tests of methods and understand documentation procedures.
Seat Time: 2hrs - Desc:
This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:
- Making accommodations.
- Communication.
- Encouraging diversity through hiring and STOP.
Seat Time: 1.75hrs - Desc:
This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:
- Create a successful development plan that includes core competencies, gaps, targeted status, and more.
- Deliver bad news appropriately and professionally.
- Prepare and conduct a performance review in an organized and effective manner.
Seat Time: 2.5hrs - Desc:
This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
- Frame of reference.
- Proper telephone skills.
- Handling everyday requests.
Seat Time: 2hrs - Desc:
This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:
- Listen, understand, and address customer needs.
- Determine document accuracy and identify the customer.
- Finish the transaction and thank the customer.
Seat Time: 3hrs - Desc:
This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:
- The importance of giving and getting respect.
- How to properly communicate complex information.
- How to provide appropriate service to customers with disabilities.