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  Name SKU Description Category Additional data
ML:Fair Credit Reporting Act (FCRA) Seat Time: 1hrs - Desc:

This course will introduce the learner to the Fair Credit Reporting Act (FCRA) by outlining how the Act ensures that credit reporting agencies accurately report customer credit information. The learner will also understand details concerning the FACT Act, identity theft, adverse action, and prescreening. After completing this program, the learner will be able to:

  • Identify what the FCRA regulates and the means by which it does so.
  • Identify negative information.
  • Understand the procedures regarding adverse action and credit reports.
Mortgage Lending
ML:Common Fraud Schemes

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to common fraud schemes and how criminals profit from preying on vulnerable consumers. The course will provide a comprehensive overview of identity theft, phishing and vishing, impersonators, kiting, embezzlement, and other types of fraud. Upon completing this course, the learner will be able to:

  • Recognize red flags of various types of fraud.
  • Address red flags by adhering to reporting requirements and other preventative actions.
  • Understand the implications of fraud, such as identity theft, impersonation, money laundering, and more.
Mortgage Lending
ML:Community Reinvestment Act Seat Time: 0.75hrs - Desc:

This course will introduce the learner to the Community Reinvestment Act (CRA) by detailing the requirements of the Act. The learner will also understand the requirements of Regulation G and the necessity of record retention and performance tests. After completing this program, the learner will be able to:

  • Understand the record-retention requirements and performance tests that institutions must undergo.
  • Describe the Act’s purpose, disclosures, and the necessity of compliance.
  • Understand the effect of the CRA record on applications.
Mortgage Lending
ML:Right to Financial Privacy Act Seat Time: 0.5hrs - Desc:

This course will introduce the learner to the Right to Financial Privacy Act (RFPA) and the provisions it establishes. The course will also discuss the relationship that the Act has in regard to the financial institution and the requirements that the institution must follow. After completing this program, the learner will understand:

  • The purpose of the RFPA.
  • When an institution can officially release a c's records.
  • Exceptions to the types of information an institution can release without a specific request or customer consent.
Mortgage Lending
PS: Customer Care

Seat Time: 2hrs - Desc:

This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:

  • The importance of giving and getting respect.
  • How to properly communicate complex information.
Professional Skills
Whistleblowing

Seat Time: 1hrs - Desc:

This course will introduce the learner to whistleblowing and the laws, policies and procedures that relate to whistleblowing and retaliation. The course will define terms associated with whistleblowing and will explain how whistleblowers are protected from retaliation. After completing this course, the learner will understand:

  • The various whistleblower protection laws that have been passed by the government and implemented by the financial institution.
  • How to file a claim under the False Claims Act.
  • How the Dodd-Frank act affects filing whistleblower claims.
Professional Skills
Challenges of Social Networking

Seat Time: 1.25hrs - Desc:

This course will familiarize the learner with potential problems and challenges that the organization will face while maintaining its social networking sites. The topics contained in this course will stress the importance of training staff in the proper use of social networking sites in order to maintain, improve, and spread the organization's brand. The course will also provide the learner with strategies for using negative feedback to improve the organization. After completing this course, the learner will:

  • Understand the importance of ensuring the proper use of social networking among employees.
  • Be able to respond appropriately to a number of different response types that may be encountered on the company‚Äôs social networking pages.
  • Realize the necessity of keeping social networking pages current and updated with relevant information.
Professional Skills
PS: Understanding Communication

Seat Time: 1.5hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.
Professional Skills