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  Name SKU Description Category Additional data
Stress Management

Seat Time: 2.75hrs - Desc:

This course will provide an overview of stress and detail the symptoms of stress. The learner will become acquainted with what causes stress, the effects and health impacts of stress, and handling stress. After completing this program, the learner will have a solid understanding of:

  • Managing stress through relaxation.
  • Decision-making techniques.
  • Reducing stress through building a strong support network of friends.
Professional Skills
Project Management: Meetings and Communication

Seat Time: 1hrs - Desc:

This course will discuss how to communicate and plan meetings concerned with the project management process. The learner will examine how to present information using clear and precise language. After completing this program, the learner will be able to:

  • Concisely and efficiently present organized information.
  • Use various types of meetings and communications for different purposes.
  • Plan meetings and address meeting disruptors.
Professional Skills
Understanding Communication

Seat Time: 0.75hrs - Desc:

This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:

  • Handle unreasonable and difficult customers and situations.
  • Use effective problem-solving techniques.
  • Use proper communication etiquette.
Professional Skills
Overview of Information Security

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
  • The definition of social engineering and how criminals use social engineering to commit financial crimes.
  • Different types of spyware and the way that each kind operates.
  • The crime of identity theft and how identity theft occurs.
Professional Skills
Standard Topics Seat Time: 0.25hrs - Desc: Professional Skills
Using Email Effectively

Seat Time: 3.5hrs - Desc:

This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:

  • Send and respond to email professionally and effectively.
  • Identify and avoid common email problems, spam, chain letters, and unprofessional correspondence.
  • Maintain confidentiality while using email and other forms of eCommunication.
Professional Skills
Effective Presentation Skills

Seat Time: 2hrs - Desc:

This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:

  • Develop, plan, and practice a presentation professionally.
  • ;Use visual aids, scripts, and podiums to augment presentations.
  • Make eye contact and use good posture and vocal projection.
Professional Skills
Major Principles of Business Continuity Process

Seat Time: 2hrs - Desc:

This course will explore best practices for mitigating and handling major operational disruptions and disasters. The learner will be able to outline and develop a Business Continuity Plan in accordance with the Disaster Recovery Institute. After completing this program, the learner will be able to:

  • Adhere to plan objectives and goals.
  • Recognize and react to disruptions and disasters, and communicate effectively.
  • Implement and maintain the disaster plan.
Professional Skills